Q: What will be your in store safety requirements during the COVID-19 phased reopening?
A: During our phased reopening we will be implementing the following temporary requirements for the safety of our guests and staff:
No large groups will be allowed in the store. Large groups are defined as more than two guests shopping together. Put another way, you may shop yourself and bring one other person to shop with you in the store. NO APPOINTMENT REQUIRED.
Please do not visit the store if you are not feeling well.
All guests must wear a mask/face covering at all times while in the store.
Your temperature will be checked upon arrival and must be 100.4 degrees F or less in order to shop in the store.
We ask that you maintain social distancing guidelines as much as possible. No children (infant - 10 years old) will be allowed in the store. Children are especially hard to control social distance guidelines.
We may limit the amount of guests shopping the store in order to maintain social distancing guidelines.
We may limit your shopping time in order to accommodate other guests awaiting entrance.
Our stylists will be wearing masks and maintaining personal hygiene requirements.
Our store surfaces will be periodically cleaned and sanitized.
Q: What are some shopping tips if we are coming into your store?
A: The most important tip is have fun! Shopping for your dream dress should be a memorable experience.
We provide service to our guests on a first come, first serve basis. We do not require or take appointments to visit the store.
When you visit the store you will be greeted by a personal stylist and all you need to do is select three of your favorite dresses and your stylist will handle the rest. Our stylists will manage your fitting room experience including zippering and unzippering dresses. It is always a good idea to have a budget established before you visit the store. All of our dresses are clearly marked with prices so be sure to check those tags before you decide to try on a dress. We have dresses priced to accommodate a variety of budgets. We accept most major credit cards, debit cards and cash as forms of payment in our retail store. We do not accept any type of checks.We offer no returns, refunds, exchanges, or cancellations for in store purchases. All sales are final.
Roxanne's Runway is a Specialty Boutique which offers a unique personalized shopping experience ; therefore, we cannot accommodate large groups. Roxanne's Runway is unable to accommodate a large group of teens who come into the store together and all wish to try on dresses. During Prom season, depending on the volume of guests in the store we may limit the amount of dresses that may be tried on so every guest will have an opportuntity to find their dream dress. We also request that you treat the dresses as if you owned them and take special care of them while you are in the store. All of our dresses will be ultimately worn to a special event and we want you to enjoy them in pristine condition.
Please do not wear makeup if you plan on trying on dresses. Please plan on removing bracelets and necklaces as they will stag and tear the dresses. No food, drink, gum or strollers are allowed in the store.
This is how one of our guests describes the shopping experience at Roxanne's Runway:
"Headed to town from Appleton with my daughter to pick out her senior prom dress. She had bought her previous homecoming and prom dresses from Roxanne's. Walking in we are greeted by the most friendly staff. Informed of "the system"... which they have figured out to be a smooth process. Sign in, pick out up to 3 dresses, let them know what school you go to, try em on! They keep track of the dresses per school so there are no exact color/dress overlap with the girls. Strict about not having more than 3 off the rack at a time because it's too crazy if they stack up on the waiting rack. If it gets busy, you get a chance to try on your 3 dresses and then cycle thru the other customers to work into a dressing room for the next set of dresses. The service was perfect. We were helped by the staff. They were very knowledgeable and easy to work with. We never felt rushed."
Q: What forms of payment do you accept?
Q: Do you have a layway program?
A: Yes, we a free layaway program for in store purchases. Please inquire about the layaway program when visiting the store.
Q: Do you carry plus size dresses?
A: Yes, we a great selection of plus size dresses. We carry dresses from size 00 - 26.
Q: Do you carry little girls dresses?
A: Yes, we carry little girls dresses, however, little girls dresses are available for purchase online only. We do not have little girls stocked in the store so they are not available to purchase or try on in our brick and mortar store.
Q: Do you have every dress, in every size and color listed on your website in stock?
A: No, it would be impossible for us to keep every dress on our site in stock. If we do not have it in stock we may be able to order it from our designers. Please use the "Online Check Availability Form" located under the Contact Us link to see if a dress is available by your wear date. Additionally, for many of our designers you may find an "Items Available" tab next to the "Description tab at the bottom of the dress detail page which provides inventory available for the dress.
Q: Can I check availability of a dress?
A: Yes, for many of our designers listed on the site you will find a "Items Available" tab next to the "Description" tab at the bottom of the dress detail page which provides inventory available for the dress. If you do not see this tab on a particular dress the quickest way to check the availability of a dress is to use the Online Check Stock Availability Form located under the Contact Us link. We will contact you about the availability of a dress via the email address that you provide on the form. We typically respond to stock inquiries the same day they are received unless the inquiry is made after normal business hours posted on our Contact Us page. Remember inventory constantly changes and even though we indicate a dress is available it may not be available by the time you place your order. Please keep in mind that others may be looking for the same dress so the best way to check availability is to place the order. If you place an order we have all the information we need to process and confirm the order putting your name on the dress as the owner. We do not charge your credit card unless we confirm the dress can be delivered to you by your wear date.
Q: What are your online and retail store policies?
A: You will find our Policies link located under the FAQ's link at the top of each page on the website.
Q: Why should you purchase your dress from Roxanne's Runway?
A: We have served over 20,000 happy customers in our eighteen years of operation. Please review our customer feedback by clicking Customer Testimonials link. Unlike many online dress retailers, who are merely order takers and carry minimal stock, we actually carry a large inventory of dresses. Many times we are able to ship directly from our inventory which speeds up the delivery process. We are an authorized retailer for all designers listed on our website.
Q: Are you an authorized retailer for all the designers featured on your site?
A: Yes! We are authorized retailers for all of the designers that we feature on our site! We are featured on most of our designer's websites. You will find us on their website store locator page.
Q: How will you contact me?
A: We will contact you via the email address provided at checkout. We will notify you as quickly as possible, typically the same day, to confirm your order or to let you know we will not be able to deliver your dress by the wear date. Your special occasion is important to us and rest assured we will contact you with information about your order as soon as it is available.
Q: When will you charge my credit card?
A: When you place an order you will be required to supply us with a wear date. If we cannot deliver the dress by this date and you do NOT pay via PayPal we will NOT charge your credit card. If you have paid via PayPal we will issue a refund. If we are able to deliver the dress to you by the wear date and you did not pay via PayPal your credit card will be charged for the amount of the purchase so we can process your order. If you did not pay via PayPal we will notify you and supply you with a credit card receipt via the email address you provide during checkout.
Q: Do you protect my personal information provided during checkout?
A: Our shopping cart is protected by Thawte (a VeriSign company) which encrypts all of your personal information when you submit it.
Q: Where and how do you ship?
A: We ship worldwide. We ship USPS Priority mail for all destinations. Transit times for international orders vary.
We are not responsible for custom clearance times. International customers are responsible for all custom's duties, VAT, taxes, duties or any other fees associated with customs clearance. Please check with your country's customs office to determine what these additional costs will be prior to purchase.
You will receive an email sent to your registered email address providing the tracking number. It sometimes ends up in spam so please look there also.
Q: Do you offer express shipping?
A: We do not offer express shipping.
Q: Do you accept returns, issue refunds, allow exchanges or cancellations on orders?
A: We do not accept returns, issue refunds or allow for exchanges or cancellations on orders, please review our return-refund-exchange-cancellation policy listed under Store Policies for further details.
Q: How long will it take to receive my order?
A: If we have your dress in stock it will ship within 1-2 business days. If we have to order it from the designer and they have it in stock we generally are able to ship it within 5-7 business days. If it has to be made it may take up to 4-6 weeks.
Q: What size should I order?
A: We have provided a Measuring Instructions under the FAQ'S link at the top of each page. You will find excellent information on how to take measurements. After you have taken your measurements please match them up to the designer's size charts provided for each style. If you are between sizes it is always best to size up for alterations. Alterations may be necessary for that perfect custom fit. If you have any questions at all in regards to sizing please call (920) 336-0200 and we will be happy to assist you. We are not responsible for errors in selecting the correct dress size.
Q: What color is the dress?
A: There are so many factors that influence the colors you see from our pictures. Computer monitors, digital cameras, and lighting conditions to mention a few. If color is your most important factor in purchasing a dress we suggest you go to a store to make your purchase. That way you will be able to view the color in person.